You can access the flow builder by clicking on any flow from the flow library.


The flow builder is where you create messages by combining multiple blocks into flows that the bot uses to reply to the user.

The flow builder is divided into 3 main sections:


  • The Block List: gives you an overview of al the blocks within the flow

  • The Block Header: displays the name of the block and the name of the state for that block

  • The Block Canvas: shows the components that have been added to a specific block

  • The Component List: allows you to pick the next component to be added to the block being displayed in the Block Canvas