Flow builder allows you to create bot by combining different components into blocks and flows.


Out of the box you have access to 10 components you can use in your bot:




The Text component

This component allows you to add a block of text or a block of text with pre-defined clickable option to your block.


Read all specifications for this component HERE




The Image component


This component allows you to add images to your block.


Read all specifications for this component HERE







The Card component


This component allows you to add rich media cards with clickable options to your block.


Read all specifications for this component HERE







The Gallery component


This component allows you to add a gallery of rich media cards to your block.


Read all specifications for this component HERE






The Audio component


This component allows you to add audio files to your block.


Read all specifications for this component HERE






The Video component


This component allows you to add video files to your block.


Read all specifications for this component HERE






The File component


This component allows you to add files to your block.


Read all specifications for this component HERE






The Delay component


This component allows you set the delay between components in a single block.


Read all specifications for this component HERE






The YAML component


This component allows you to access functionalities from Customer Integrations within a specific block.


Read all specifications for this component HERE


The Entity component


The entity component allows you to trigger named entity recognition in a flow.




The Quick Reply component


This component allows you to add clickable navigation elements at the end of a block.

Read all specifications for this component HERE