You can use conversations filters to find exactly the conversations that you are you looking for. The CMS offers the following filters out of the box:


Filter By user name


If you are looking for the conversation that a specific users has had with the bot, write his name in the search box and you'll see all the conversations related to that user.



Filter by Channel


If you are looking for the conversations that has been happening on a specific channel, you can select the channel from the channel dropdown menu and see all the conversations filtered by that specific channel.



Filter by Date (based on latest session)


If you are looking for all the conversation that the bot had with users within a specific window of time, you can select a specific date range using the latest session date picker.

If you are not sure what a session is, you can read more about it HERE.




Filter by Component ID


If you are looking for all the conversation where the bot has replied in a specific way, you can filter conversations by searching for a specific component ID.

You can read more about components HERE while the instructions on how to find the Component ID can be found HERE.




Filter by Fallback


If you are looking for all the conversations where the bot has sent a fallback, you can filter conversations by ticking the 'HAs fallback' checkmark.

You can read more about fallbacks HERE while you can lear how to change the default fallback HERE.


Filter by User Input


If you are looking for conversations that have at least 1 user input, you can filter conversations by ticking the "Has User Input: checkmark.