To integrate with Zendesk Guide start by going to Integrations > Zendesk Guide > Connect.




Start by giving a name to your integration so that you can distinguish from other integrations you may have previously setup.


NOTE: to authenticate into Zendesk guide you will have to use the credentials of either an agent or an admin. Make sure to pick a user with the right access rights as the integration will have the same the access rights as the user you use to authenticate.


Paste all the information in the respective fields and click verify connection.




If the connection is successfull, we will fetch all the articles from your knowledge base and will make them available for you to use via the Search Knowledge base action in the flow builder.