With conditions you can design IF / THEN / ELSE statements that can allow your chatbot to direct or redirect flows based on user's input. 

Some of the use-cases where conditions can be used are:

  • Showing a different answer if e.g., a human handover takes place outside working hours;
  • Sending a user into a different flow if e.g., a certain piece of information/data is missing;
  • Based on user's input give a personalized answer

After adding an Action component to your flow, you will see the option of Add condition. 

After clicking on Add condition, a new window will open, requesting you to define conditions for your IF / THEN / ELSE statements. Click on each of the statement box to set the conditions.

Read more on how IF/THEN/ELSE statements work HERE.