With conditions you can design IF / THEN / ELSE statements that can allow your chatbot to direct or redirect flows based on user's input.
Some of the use-cases where conditions can be used are:
- Showing a different answer if e.g., a human handover takes place outside working hours;
- Sending a user into a different flow if e.g., a certain piece of information/data is missing;
- Based on user's input give a personalized answer
After adding an Action component to your flow, you will see the option of Add condition.
After clicking on Add condition, a new window will open, requesting you to define conditions for your IF / THEN / ELSE statements. Click on each of the statement box to set the conditions.
Read more on how IF/THEN/ELSE statements work HERE.