By enabling Zendesk Support integration, you can now Create a Ticket directly in the flow, by using an Action component.



Once you select the action, the bot will show various rows that you are required to fill in to complete the action; assign different attributes for each row with respect to what information is required.



Select channel: Choose the channel in which you want to create a ticket. You have named the channel when creating an integration with Zendesk Support.


Email prompt: User's email. You can either write the e-mail or use a variable, e.g. ${User-email}, if you have asked for the email before in the flow.


Subject: Ticket's subject, for example, "Shipping query".


Description prompt: Describe the problem in text or use a variable, e.g. ${Problem-description}.


Status: Some of the standard statuses you can apply to a ticket: New, Open, Pending, Solved.


Priority: There are four values of priority for tickets: Low, Normal, High, and Urgent.



Once you have filled out all the required fields, press Save.