Enable employees to quickly file in incident reports by specifying their date, location and writing a summary of the event.


When you need to create the “Create Self Service Incident”  for your bot you will need the following entities and variables:


  1. Id entityyou will be able to create this entity directly in the flow;

  2. Date entity (you can turn it on in the list of standard entities in the Manage datasets section of the CMS);

  3. Location variableyou will be able to create this directly in the flow (see the pictures/description further down this article).

  4. Summary variableyou will be able to create this directly in the flow (see the pictures/description further down this article).


After having proceeded with this step, you will go to the flow builder where you will create a new flow. Inside the latter create an entity component for the date entity you previously enabled: choose the entity name (e.g. @std-date), give it a personalised nameprompt text and fallback message


Then create a text component with text such as: "Please enter the summary”. Now create an action and select “Save last user input” (call it e.g. “summary”) for the summary variable. Follow the same procedure for the two remaining entities: Id entity and Location entity.


Finally, create an additional action and select the Oracle HCM, then “Create Self Service Incident” and then select your preferred integration channel and select the entities/variables you have created in advance. 




Go to the Datasets, add a new intent along with 6-10 variations and connect it to the flow containing the action you have just created. 


Before closing up, add a last action to Reset entities values so that later the user will be redirected to the new entities.


Finally you can save your work and check it on the preview. If you are pleased with how it is looking you can push it live.