Glossary

Bot
An Internet bot, also known as a web robot, WWW robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typica...
Tue, 27 Oct, 2020 at 6:31 PM
Entity
An entity represents a term or object that is relevant to your intent and provides a specific context for the intent. You list the possible values for each ...
Tue, 27 Oct, 2020 at 6:32 PM
Artificial Intelligence (AI)
In computer science, artificial intelligence (AI), sometimes called machine intelligence, is intelligence demonstrated by machines, in contrast to the natur...
Tue, 27 Oct, 2020 at 6:32 PM
Natural Language Processing (NLP)
Natural Language Processing, usually shortened as NLP, is a branch of artificial intelligence that deals with the interaction between computers and humans u...
Tue, 27 Oct, 2020 at 6:33 PM
Framework
In computer programming, a software framework is an abstraction in which software providing generic functionality can be selectively changed by additional u...
Tue, 27 Oct, 2020 at 6:34 PM
Content Management System (CMS)
A content management system (CMS) manages the creation and modification of digital content. It typically supports multiple users in a collaborative environm...
Tue, 27 Oct, 2020 at 6:34 PM
Flows
A flow is the combination of one or multiple blocks. In the flow the conversational designer will add all the blocks related to a certain topic. It’s mostly...
Tue, 27 Oct, 2020 at 6:36 PM
Block
A block is “the container” of what the chatbot delivers to the user. Each block can contain multiple components, making up multiple messages or types of inf...
Tue, 27 Oct, 2020 at 6:36 PM
Fallback message
When the NLP is not able to categorize the user's input into a specific intent, a standard block is used to inform the user that the input input has no...
Tue, 27 Oct, 2020 at 6:37 PM
Human computer interaction
The term Human-computer interaction (HCI) is a research field, wider covering - you guessed it - how humans understand and interacts with computer systems. ...
Tue, 27 Oct, 2020 at 6:37 PM