What are conversations
A conversation is the collection of all the messages that a specific user has exchanged with the bot starting from their very first interaction.
Mon, 30 Mar, 2020 at 5:29 PM
How to sort conversations
You can easily sort conversations by by clicking on the column headers: - Name - Channel - Latest Session Date - Total user messages - Total bot mes...
Fri, 8 May, 2020 at 6:56 PM
What are sessions
A session groups all the messages exchanged between the user and the bot with a predefined period of time. If there is no message exchanged for more than 10...
Mon, 30 Mar, 2020 at 5:35 PM
How to filter conversations
You can use conversations filters to find exactly the conversations that you are you looking for. The CMS offers the following filters out of the box: F...
Fri, 5 Jun, 2020 at 9:04 PM
Conversation explorer
The conversation explorer allows you to see what messages has been exchanged between the user and the bot. To access the conversation explorer go to Con...
Mon, 11 May, 2020 at 12:58 PM
Download conversation data in .csv
From the conversation section you can download transcript of a single conversation or of all conversations at the same time. To download all conversations...
Thu, 14 May, 2020 at 8:14 PM