Analytics

Overview of Analytics
Analytics support docs documentation The Analytics section helps you to monitor, analyze and evaluate your chatbot’s performance.  Categories: The B...
Fri, 19 Mar, 2021 at 12:08 PM
Users
The analytics for users show data on users interacting with the bot. The first plot shows a line chart of total users by week, breaking down the number ...
Fri, 19 Mar, 2021 at 12:17 PM
Interactions
In the interaction tab you can measure the amount of interactions, i.e. messages, quick-replies, buttons, etc. that have been pushed and sent between the bo...
Fri, 19 Mar, 2021 at 1:41 PM
Actions
Actions give you an overview of the number of different actions that have been triggered in the bot.
Fri, 19 Mar, 2021 at 12:22 PM
NLP Engine
NLP Engine analytics give you data on the volume of text-requests and the type of responses given by the Natural Language Processing (NLP) engine. The f...
Fri, 19 Mar, 2021 at 12:26 PM
Intents
Intents analytics gives you data on the intents that are recognized with the highest and lowest confidence by the NLP. These plots can help you better under...
Fri, 19 Mar, 2021 at 12:32 PM
Entity analytics
The entity section shows the amount of entity categories detected, split by months. Use this plot to understand what the most popular/used entity categories...
Fri, 19 Mar, 2021 at 1:11 PM
Call to Action
This table shows the amount of clicks on the different URL’s that are presented in the chatbot, along with the defined button-labels associated to the URL’s...
Tue, 6 Apr, 2021 at 12:13 PM
Custom KPI's
The last KPI section can be used to count the number of different blocks/components triggered in the bot. This feature can be used to measure strategic bloc...
Fri, 19 Mar, 2021 at 12:54 PM