Freshdesk

How to enable the Freshdesk integration
Enabling the Freshdesk integration allows your bot to perform actions directly in Freshdesk, like creating and editing tickets. To enable the Freshdesk ...
Tue, 23 Feb, 2021 at 4:19 PM
Freshdesk Create Ticket
If you have enabled the Freshdesk integration in your bot, you now have the option to create a ticket directly in Freshdesk.  You can do that by using a...
Fri, 19 Mar, 2021 at 2:31 PM
Freshdesk Get Knowledge Base Article
Once the Freshdesk integration is verified, you are able to fetch all your Knowledge Base articles, and use them in the flow-builder.  Note that you wil...
Fri, 19 Mar, 2021 at 2:18 PM