Actions & Conditions

How to use the action component
First, click on the Action component, that is placed on the right, in the Component section. An Action window will open, allowing you to choose the action y...
Wed, 3 Mar, 2021 at 12:27 PM
System Action: Proceed to flow/block
One of the Action steps allows you to Proceed to flow or block of your choice.  This action, when triggered, allows the bot to automatically proceed to ...
Fri, 19 Mar, 2021 at 2:56 PM
System Action: Send an email
Send an email action allows your bot to send an email to your contact(-s) through BotSupply CMS. To send an email you will have to fill out the followin...
Fri, 19 Mar, 2021 at 2:57 PM
System Action: Reset Entity Values
The Reset Entity Values action allows your bot to clear/forget entity values that your bot has collected. It allows resetting the entity values at any point...
Fri, 19 Mar, 2021 at 2:57 PM
System Action: Save last user input
Save last user input action is a good way to collect and store data from your customers, as well as re-use user responses in a conversation. Once you...
Fri, 19 Mar, 2021 at 2:58 PM
How conditions Work
With conditions you can design IF / THEN / ELSE statements that can allow your chatbot to direct or redirect flows based on user's input.  Some of ...
Fri, 19 Mar, 2021 at 2:58 PM
How IF / THEN / ELSE statements work
By using conditions or IF/THEN/ELSE statements you can interlink conversations based on a set of rules or logic to solve for your use-case in the CMS.  You...
Fri, 19 Mar, 2021 at 3:00 PM
How Operators Work
The condition that controls the action of the IF / THEN / ELSE statement, can take the form of a comparison expression or operator. See the Operators as con...
Fri, 19 Mar, 2021 at 3:01 PM
How to Setup Comparison Values
In the Comparison value window you need to set the value to which you want to compare the variable.  In the example below, the "Comparison value&qu...
Fri, 19 Mar, 2021 at 3:01 PM